Customer Service Coordinator

Location
Ann Arbor, MI
Job Information

About Xoran
Xoran Technologies, LLC is the innovator and market leader in compact, specialized medical CT scanners. We are a company at the crossroads between innovation and commercialization and passionate about bringing fresh, common sense solutions to patient care. We have committed ourselves to offering CT imaging that provides a convenient and simple solution for both patients and doctors. We are devoted to meet the needs of today’s physicians and aid them in providing an accurate diagnosis using our low radiation dose scanners. Our product line consists of the MiniCAT™ in-office CT scanner, the xCAT® ENT mobile intraoperative CT scanner and XoranConnect®, a web-based medical image viewing and archival tool. All our products were designed to eliminate waste and inefficiency in healthcare.

 

Position Summary
The Customer Service Coordinator is a member of the Customer Service team whose primary responsibility is the scheduling of product installation and maintenance. Additionally, the CSC also works cross-functionally with other departments to ensure quality service to Xoran’s customers as it relates to product installation and service. This position reports to the Manager of Customer Service and is a non-exempt, full-time position located in our Ann Arbor, MI office.

 

Responsibilities

  • Coordinate and schedule product installations and service calls with Xoran customers and customer service staff
  • Coordinate customer service requests with Xoran’s sales and operations departments
  • Assist with room designs for product installation and relocation
  • Generate reports required by customers (service histories / training certificates etc.)
  • Check in service documentation; maintain service files
  • Assist in the processing of parts and tools related to field service activities
  • Maintain preventative maintenance reports and notification letters
  • Maintain required registrations for the States where products are installed
  • Monitor changes to service documents; distribute documents to customer service staff
  • Identify cost reduction initiatives and efficiency improvement opportunities

Requirements

  • Ability to work in a fast-paced environment with minimal supervision
  • Service-oriented, results-driven, and committed to delivering exceptional customer satisfaction
  • Excellent communication skills
  • Customer/Client focus
  • Results driven
  • Organizational skills

Education & Experience

  • Associates degree preferred
  • Minimum two years’ experience in a professional setting, completing administrative and/or scheduling tasks

Xoran Technologies is an Equal Opportunity Employer. We offer competitive salaries with excellent benefits that begin on the first day of full-time employment. To learn more about us, visit: www.xorantech.com.

 

What employees say about working at Xoran…

  • “Working with brilliant / creative people. They are fascinating and motivational.”
  • “This is truly a place that puts people first, manages from the heart, and truly cares for the customer and community.”
  • “Xoran provides a motivational workplace by promoting independence and self-sufficiency.”
  • “The environment at Xoran is young, vibrant, fresh and powerful. Going to work has a whole new meaning – we’re making a difference in the world.”
  • “Talented group…great benefits…foosball…”
  • “Xoran Technologies Inc is a great place to work because we produce products that make patient and doctor’s lives better.”