Customer Care & SERVICE
Xoran Service Technicians are full-time CBCT experts
Original Equipment Manufacturer
Onsite service and
real-time phone support
90% of Xoran Customers buy
extended Service Contracts
The other guy
……the choice is yours.
Unlimited Onsite Service
Technical Support and Repairs
Improvements to Installed Software
New Software Features
Added Functions and Capabilities
Xoran IAC Seminars
Practice Enhancement Tools
Accreditation Support, Training, and Xoran Seminar Series
Web Image Viewing and Reports
Unlimited Remote Support
Annual Preventive Maintenance
All service includes unlimited software updates for regulatory requirements, fixes, patches, etc.
Our goal is to deliver world class service to our customers
Focused on Customer Service
At Xoran Technologies, customer service is one of the cornerstones of our business. Our goal is to deliver world class service to our customers and we have designed our customer service delivery accordingly.
Direct Line to Knowledgeable Person
Every call to our support center is answered in-house by one of our highly skilled service staff. Our staff is trained to provide thorough and efficient installation, on-site service, phone and online support as well as in-depth product training.
We use technologies that allow us to remotely connect to virtually every MiniCAT™ from our support center in Ann Arbor, Michigan. Each system installed features extensive remote diagnostic capabilities. We use these tools to ensure maximum uptime if a problem occurs. We also use this connectivity to provide training and preventative maintenance for our service contract customers.
Timely, Accurate Support
If on-site service is required, Xoran will quickly dispatch a qualified service engineer to your door to ensure the maximum uptime of your scanner*. Our remote diagnosis tools allow our CSEs to show up fully prepared with an accurate diagnosis, a plan to fix the problem, and the correct parts and tools to complete the service.
* If located in the continental United States
IAC CT Accreditation
With over 300 IAC CT accredited practices in ENT and Allergy, Xoran has developed a seamless accreditation program supported by the industry’s leading experts. Out of all IAC Accredited facilities under the Sinus and Temporal Bone application, nearly 75% are Xoran MiniCAT customers. We offer several events and services to our MiniCAT customers to facilitate the completion of the IAC CT accreditation application.
Xoran’s in-house Accreditation Consultants
Assistance from our Accreditation Consultants is included with the purchase of a MiniCAT. Guidance and support is available to help answer any general or specific questions that you may have regarding the application.
Over 75% of IAC-CT facilities accredited in Sinus and Temporal bone are MiniCAT customers
Xoran seminar series
Improve User Experience
Xoran Seminar Series is an annual event that brings together our Xoran community. Sessions led by super users of our devices including physicians, surgeons and practice owners, enhance conversations on how to improve user experience, and CT certifications, introductions to our latest product offerings. The event allows you to share stories with oyur network of users and build customer success.
Designed to enhance the MiniCAT user experience, the 3-day event includes sessions that offer tips and tricks for consistent patient positioning, a review of basic software features, training on new and advanced software features, and how to maximize efficiency with XoranConnect and more.
In addition, the MiniCAT Advanced Training fulfills 5 of the 20 required hours of CT classes relevant to the specialty on the IAC CT application. The course also fulfills the 4 hour requirement of documented, specific training in the operation of the scanner*.
iac accreditation workshop
Course provides attendees with the necessary tools to complete their IAC accreditation process, including all policies and procedures, case study guidance, detailed checklists and individual online application assistance. The workshop is ideal for office managers, administrators or physicians that are currently working on their IAC accreditation or re-accreditation.
CT Interpretation Event
This course fulfills 100 of the 150 scan requirement on the IAC application for those physicians taking the non-cardiac pathway. These scans will be interpreted by an established practice physician. This event also fulfills 7 of the 20 hours of CT classes relevant to the specialty*.
* These courses do not offer CME/CEU credits.
MINICAT Advanced User Training
This training was designed to enhance the MiniCAT user experience, including tips and tricks for consistent patient positioning, a review of basic software features, training on new and advanced software features, how to maximize efficiency with XoranConnect and more. In addition, the MiniCAT Advanced Training fulfills 5 of the 20 required hours of CT classes relevant to the specialty on the IAC CT application. The course also fulfills the 4 hour requirement of documented, specific training in the operation of the scanner*.
* These courses do not offer CME/CEU credits.
one-on-one accrediTation support
Assistance from our Accreditation Consultants is available at Seminar Series. Guidance and support is available to help answer any general or specific questions that you may have regarding your accreditation application.