CERTIFIED OEM CT SERVICE
We understand the importance of ensuring your equipment operates at peak performance while minimizing downtime and maximizing efficiency. We’ve redesigned our service plans to offer simplified options packed with added value, so you can bid farewell to worries and say hello to unparalleled support!
We’re more than a service provider
Experience the peace of mind that comes from partnering with the experts. As the original equipment manufacturer, Xoran provides unparalleled expertise when servicing your CT system.
When it comes to your CT system, we’re more than just a service provider—we’re your dedicated partners in ensuring peak performance. As the original equipment manufacturer, Xoran brings unparalleled expertise to every aspect of your CT system maintenance.
With a team of certified engineers at your disposal, you can trust Xoran to keep your CT system operating seamlessly. Our engineers undergo rigorous training that equips them with in-depth knowledge of our in-office and mobile CT systems, and XoranConnect PACS system. This ensures that every service, maintenance, and repair is conducted to the highest industry standards.
Xoran’s certified engineers are not only authorized but uniquely qualified to provide superior service for Xoran’s products. With our expert guidance, you can rest assured that your CT will deliver accurate and reliable results.
Beware of unauthorized CT service providers offering “discounted service deals” on Xoran CT systems. Unauthorized providers may lack the proper training, certification, access to current product specifications, service protocols, software updates, and genuine OEM parts required to properly service your system. Service performed by unauthorized providers may adversely affect the performance of your Xoran CT and XoranConnect PACS systems and could result in unnecessary costs related to repairs, updates, upgrades, or new features.
Xoran’s only authorized third party service provider is Tungsten Medical Network. To learn more about their certified service offerings, visit https://www.tungstenmed.com/.
IAC accreditation helps qualify your CT and PACS systems, users, and facility for CMS and insurance reimbursement. To help maintain compliance and protect your accreditation, it is important to ensure your CT system is serviced by an authorized provider that follows OEM service protocols and uses genuine OEM parts.
For questions about IAC accreditation services and support, please contact Tungsten Medical Network, Xoran’s authorized third party service provider, at https://www.tungstenmed.com/.
FDA-cleared CT systems must meet Quality System Regulations to ensure their quality, safety, and effectiveness. If your CT service provider is not certified by your CT OEM, the quality, safety, and effectiveness of your FDA-cleared CT system may be at risk.
Our commitment to you
CUSTOMER-FOCUSED SERVICE
At Xoran Technologies, customer service is one of the cornerstones of our business. Our goal is to deliver exceptional service to our customers and we have designed our support accordingly.
EXPERT ASSISTANCE
Every call to our support center is answered in-house by our highly skilled team. Our team is trained to provide thorough and efficient installation, on-site service, phone and online support, and in-depth product training.
REMOTE SUPPORT
We conveniently diagnose and service your CT remotely from our support center in Ann Arbor, Michigan. Each system features extensive remote diagnostic capabilities used to ensure maximum uptime if a problem occurs. We also use this connectivity to provide training and preventative maintenance for our service contract customers.
TIMELY + ACCURATE
When on-site service is needed, Xoran quickly dispatches a qualified service engineer to ensure the maximum uptime of your scanner*. Our remote diagnostic tools allow our team to arrive fully prepared with an accurate diagnosis, a plan to fix the problem, and the correct parts and tools to complete the service. * If located in the continental United States
FACT CHECKER
Is your Original Equipment Manufacturer (OEM) employed, trained, and certified by the CT manufacturer?
Are you being trained by your OEM on product updates and new features?
Do you have access to current OEM specifications and new protocols?
Is your entire system fully covered under the service contract?
Is service on all components included, or is it outsourced to third parties?
Have you requested proof of vendor liability insurance?
Does your service provider use current OEM service protocols?
What about current OEM parts?
Is unlimited remote service and support included?
Are your service engineers in-house experts in CT? PACS? … Or are they outsourced?
Does your CT provider have degreed engineers on staff?
Is your service provider registered in your state to service CTs?
Does your service provider offer OEM-sponsored Educational, CME, and IAC Training Events?
How many years has your OEM been in the business?
How many CT systems have they sold in ENT offices?
How many CT systems are under service contract?
How many dedicated service people are on staff?
How many employees are on staff?
Are the number of service staff scaled for multiple customers?
Does your service provider have a demonstrable track record of dependability?
Do they have a history of consistent quality and timely performance?
Is your service provider endorsed by your ENT colleagues and a long-time supporter of AAO-HNSF and local ENT educational events?
