The Field Service Engineer is a key member of the Customer Service team of Xoran Technologies; a fast-growing medical device manufacturing company located in Ann Arbor, MI. The primary responsibility of this position is to perform on-site repair, maintenance and installation of CT scanners and equipment. This position reports to the Field Operations Manager and is an exempt, full-time position. We are looking for a candidate located centrally in the midwestern region of the US to cover the states of Illinois, Indiana, Michigan, Minnesota, and Wisconsin.
Responsibilities
- Provide on-site installation, maintenance, service, and technical support for Xoran products and systems at customers’ clinical locations.
- Provide customer service support to clinic staff on-site and by phone, including training, troubleshooting, service support and quality assurance.
- Perform remote fixes of CT scanners using Xoran’s web-based customer service and support systems.
- Comply with all applicable standard operating procedures (SOPs) and maintain compliance with FDA and ISO requirements.
- Accurate, timely and complete processing of all documentation (electronic and hard copy).
Qualifications/Requirements
- Exceptional electronics, mechanical, and technical troubleshooting and repair skills with the ability to resolve complex technical problems.
- Demonstrated knowledge and skill in configuring and supporting Windows operating systems and Windows-based application software.
- Attention to detail with demonstrated ability to maintain complex documentation.
- Ability to work in a fast-paced environment with minimal supervision.
- Service oriented, results-driven and committed to delivering exceptional customer satisfaction.
- Excellent communication skills.
- Ability to lift and carry medium- to heavy-weight components (e.g., up to 100 lbs.).
- Knowledge of CT scanners and X-ray machines highly desirable.
- Travel up to 70%.
Education & Experience
- Associates degree in electronics technology, military electronics background and/or technical degree.
- Minimum 3 years’ experience in electro-mechanical field service.
- Experience in computer electronics and mechanical troubleshooting/repair.
To apply, fill out the form to the right of the screen. —>
EEO Statement
Xoran Technologies LLC is an equal opportunity employer. All applicants for employment will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, qualifying disability, age, height, weight, marital or parental status, veteran status, or any other protected classification under the law.
If you need assistance to complete an employment application, reasonable accommodation can be made. Contact our HR office at HR@xorantech.com or call 734-418-5184.
