White glove customer support from day 1.
At Xoran, customer service is one of the cornerstones of our business. Our goal is to deliver world class service by providing thorough remote and on-site support from the certified professionals who know your CT system best. In fact, from the moment you order from Xoran, we begin working to ensure you experience a seamless, worry-free installation process.
Xoran’s white-glove service includes:
- Customized installation schedule for delivery, set-up, and device certification according to Xoran’s FDA-regulated procedures
- Medical physics from certified 3rd party, radiation safety training for staff to ensure peace-of-mind and wellbeing, state regulation compliance, and protective shielding installation if necessary
- Training on the latest version of Xoran’s software
- Full IAC accreditation support so you can receive Medicare reimbursement quickly and seamlessly
- XoranConnect—Xoran’s FDA-cleared PACS system, image-viewing, and off-site back-up—includes complimentary customization for your practice and in-servicing for staff and clinicians
- Easy 3rd party payment options with competitive interest rates and deferred payment options depending upon eligibility
- Assistance with marketing your new CT services to your patient community